Lodging Manager
Blackberry Blackberry Walland, TN Walland, TN Full-time Full-time Estimated:
$46.
9K - $59.
4K a year Estimated:
$46.
9K - $59.
4K a year 15 hours ago 15 hours ago 15 hours ago Looking to add a detail-oriented leader to focus on the guest experience at Blackberry Farm.
The Lodging Manager will oversee the Front Desk, Front of House Concierge, Guest Services, Housekeeping and Night Audit teams ensuring the highest level of service and hospitality for our guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Oversee the daily operations and responsibilities of the Front Desk, Front of House Concierge, Guest Service, Housekeeping and Night Audit teams Ensure that our Teams provide World Class Hospitality for every guest throughout their stay Develop the Lodging Supervisors:
Provide legendary hospitality in interactions with guests, increase positive feedback and proactively prevent negative comments Maintain the budget while utilizing labor tracking and operational expense tools Maintain and drive the RPOR Foster positive communication with other departments Develop team member knowledge through training, performance reviews, and development plans Advise Lodging Supervisors in appropriate resolution of employee relations issues Implement a hands-on approach to effectively manage the quality of daily operations Develop department goals and objectives that are aligned with the organizations Strategic Plan Ensure compliance with established company policies & procedures Demonstrate leadership & professional image to Team Members, Vendors & Guests Manager on Duty
Responsibilities:
Review all arrival and departure information with Front Desk to cross-examine each guest Observe and manage the Front Desk, Front of House Concierge, Guest Services and Night Audit teams to follow through on daily tasks Meet and speak with guests making certain they are enjoying their stay Handle guest requests and resolve any problems that may arise Operate the Lodging department successfully Communicate with each department on all issues that may arise Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other team members, managers and interact with our guests.
EDUCATION AND TRAINING 2-4 years Hospitality Experience or 1-2 years Front Desk Experience preferred College Degree preferred Hospitality experience required Computer skills in MS Windows & Excel LANGUAGE SKILLS Must have excellent verbal and written communication skills Must be able to interact and communicate effectively with guests, managers and team members MATHEMATICAL ABILITY Basic knowledge and understanding of math and general accounting REASONING ABILITY Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS Must be able to sit or be on your feet for a long period of time Must be able to lift up to 40 lbs.
Must be able to safely operate a company vehicle or golf cart WORK ENVIRONMENT General office / front desk guest reception area Must be able to work outdoors in all weather conditions 4,200 acres of Blackberry Farm Property Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do.
At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences, and Generational Sustainability.
Blackberry Farm provides a world-class hospitality experience for our guests.
Our attention to every detail, impeccable service, unique activity offerings, and outstanding cuisine has helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.
James Beard Award Winner- Outstanding Service James Beard Award Winner- Best Wine Program Travel & Leisure Magazine- #1 Resort in North America Andrew Harper- #1 Food and Wine Resort Travel & Leisure Magazine- #1 Service in North America 4,200 Acre Working Farm setting the standard for Farm to Table Cuisine Blackberry Farm is an Equal Opportunity Employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$46.
9K - $59.
4K a year Estimated:
$46.
9K - $59.
4K a year 15 hours ago 15 hours ago 15 hours ago Looking to add a detail-oriented leader to focus on the guest experience at Blackberry Farm.
The Lodging Manager will oversee the Front Desk, Front of House Concierge, Guest Services, Housekeeping and Night Audit teams ensuring the highest level of service and hospitality for our guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Oversee the daily operations and responsibilities of the Front Desk, Front of House Concierge, Guest Service, Housekeeping and Night Audit teams Ensure that our Teams provide World Class Hospitality for every guest throughout their stay Develop the Lodging Supervisors:
Provide legendary hospitality in interactions with guests, increase positive feedback and proactively prevent negative comments Maintain the budget while utilizing labor tracking and operational expense tools Maintain and drive the RPOR Foster positive communication with other departments Develop team member knowledge through training, performance reviews, and development plans Advise Lodging Supervisors in appropriate resolution of employee relations issues Implement a hands-on approach to effectively manage the quality of daily operations Develop department goals and objectives that are aligned with the organizations Strategic Plan Ensure compliance with established company policies & procedures Demonstrate leadership & professional image to Team Members, Vendors & Guests Manager on Duty
Responsibilities:
Review all arrival and departure information with Front Desk to cross-examine each guest Observe and manage the Front Desk, Front of House Concierge, Guest Services and Night Audit teams to follow through on daily tasks Meet and speak with guests making certain they are enjoying their stay Handle guest requests and resolve any problems that may arise Operate the Lodging department successfully Communicate with each department on all issues that may arise Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other team members, managers and interact with our guests.
EDUCATION AND TRAINING 2-4 years Hospitality Experience or 1-2 years Front Desk Experience preferred College Degree preferred Hospitality experience required Computer skills in MS Windows & Excel LANGUAGE SKILLS Must have excellent verbal and written communication skills Must be able to interact and communicate effectively with guests, managers and team members MATHEMATICAL ABILITY Basic knowledge and understanding of math and general accounting REASONING ABILITY Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS Must be able to sit or be on your feet for a long period of time Must be able to lift up to 40 lbs.
Must be able to safely operate a company vehicle or golf cart WORK ENVIRONMENT General office / front desk guest reception area Must be able to work outdoors in all weather conditions 4,200 acres of Blackberry Farm Property Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do.
At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences, and Generational Sustainability.
Blackberry Farm provides a world-class hospitality experience for our guests.
Our attention to every detail, impeccable service, unique activity offerings, and outstanding cuisine has helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.
James Beard Award Winner- Outstanding Service James Beard Award Winner- Best Wine Program Travel & Leisure Magazine- #1 Resort in North America Andrew Harper- #1 Food and Wine Resort Travel & Leisure Magazine- #1 Service in North America 4,200 Acre Working Farm setting the standard for Farm to Table Cuisine Blackberry Farm is an Equal Opportunity Employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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